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The business
Dog and Scone is North East England’s first dog café - a café with a number of resident canines for visitors to play with. Owners Shi Shi and Rainbow Noi were inspired to open the cafe June 2017 when the pair were students, and found it difficult to rent a house that allowed pets. Thinking of a job in which their dogs could come to work with them, and realising others who can’t keep pets would like a place to play with pooches, the idea of the café was born.
An Opayo and Elavon customer since July 2020, the café is located in Newcastle, and bookings to visit are made online and require a small deposit.
The challenge
Visitors to Dog and Scone have to pre-book and pay a £2 deposit, so the business has hundreds of transactions each month. Before switching to Opayo and Elavon, the owner’s previous online payments provider charged extra if the business went above the transactions per month cap, which was a monthly occurrence. The added costs drove Shi Shi and Rainbow to a Google search to find an alternative provider. After doing their research they settled on Opayo and Elavon.
The solution
As well as enabling Shi Shi and Rainbow to take payments online simply and fast, the Opayo online gateway is also token-enabled, a function that allows returning customers to save their card details for the next time they check out. This is particularly useful for reducing drop offs at the checkout and building loyalty.
Why Opayo & Elavon?
“We’ve had a really good experience since joining Opayo and Elavon,” Shi Shi says.
“Their customer service is really good - they help us sort out any problems we have with our online payment system. Also, the charges are reasonable, especially for a business like ours which takes lots of small amount payments."
“I would recommend them to any of my friends who need an online payment service.”
15 February 2022
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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